In July and August, Tropic Supply hosted four webinars to explore the latest Samsung HVAC Systems, Installation Best Practices, Troubleshooting & Service Tips, and the Samsung Dealer Program.

The instructors were Michael Glenn of Samsung HVAC, along with Tim Murphy and Steve Poreba, Technical Services Support for Tropic Supply.

The first session focused on Residential Air Conditioning, with an overview of Samsung’s RAC product line, including the latest residential models and where they perform best. The best installation practices were discussed, such as guidance on sizing, setup, and commissioning to ensure trouble-free installations. The session concluded with troubleshooting and service tips, showing how to quickly diagnose and fix common problems to reduce callbacks.

The second session highlighted the Free Joint Multi (FJM) line, providing an overview of Samsung’s multi-zone systems and how they maximize comfort and flexibility. Installation best practices covered piping, charging, and balancing multiple indoor units, while the troubleshooting segment addressed frequent issues with multi-head systems.

The third session focused on Commercial Air Conditioning (CAC), exploring Samsung’s product line for light commercial applications such as offices, retail, and more. Topics included airflow and controls to achieve peak system performance, as well as how to pinpoint and correct typical CAC service problems efficiently and accurately.

The final session introduced the Samsung Dealer Program, revealing the perks of partnering with Samsung — from marketing support to extended warranties. Tools and resources were presented to help contractors grow their business and close more sales. The program also provides access to exclusive training to keep teams sharp and up to date.

Each webinar session gave three attendees the chance to win a Samsung-branded hat by correctly answering quiz questions, adding a fun and interactive element to the learning experience.

Together, these webinars not only provided valuable insights into Samsung HVAC systems but also equipped attendees with tools and knowledge to deliver better installations, reduce callbacks, and grow their business.

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